Return policy

We appreciate your patronage at Fancy Fetcher! Our aim is to ensure your complete satisfaction with your purchases. To facilitate a smooth return process, we have outlined our return policy below:

Eligibility and Time Frame:

We accept returns within 30 days from the date of purchase. Any return requests beyond this period may not be accepted.
The returned items must be unused, in their original packaging, and in the same condition as when purchased. Items showing signs of wear and tear or damage will not be eligible for a refund or exchange.

Return Procedure:

To initiate a return, please contact our dedicated customer service team via phone at [9414453506] or email at [fancyfetchers@gmail.com]. Kindly provide your order details along with the reason for the return.
Upon receiving your request, our team will guide you through the return process, provide you with a return authorization number (RA#), and provide any further instructions, including the return shipping address.

Refund Options:

After receiving and inspecting the returned items, we will process the refund to your original payment method within 5 business days.
Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.

Exchange Policy:

If you wish to exchange an item for a different size, color, or style, please follow the standard return procedure outlined above. Specify the desired exchange item details in your return request.
Upon receiving the original item and verifying its eligibility, we will process the exchange and ship the requested item to you. If the requested item is unavailable, we will contact you to discuss alternative options.

Damaged or Defective Items:

In the event that you receive a damaged or defective item, please notify our customer service team immediately. We will initiate a replacement or offer a refund, depending on your preference and product availability.
To ensure efficient resolution, kindly provide photographs or any other supporting documentation of the damaged or defective item.

We strive to provide the best possible service to our customers and their furry companions. If you have any further questions or require assistance, please don't hesitate to contact our customer service team